FAQ

What types of musical instruments and equipment do you offer?

Unique Technologies provides a curated selection of high-quality musical instruments and equipment. Our offerings include renowned brands such as Yamaha Acoustic Drums and AKG Studio Microphones, as well as innovative solutions like our all-in-one Compact Digital Drums, suitable for both aspiring musicians and seasoned professionals.

How can I determine which musical instrument is right for me?

Choosing the right musical instrument depends on various factors, including your skill level, musical genre, and personal preferences. We recommend considering your experience with instruments, the type of music you wish to create, and your budget. Our knowledgeable team is available to assist you in making an informed decision.

What is your return policy for musical instruments and equipment?

We have a 30-day return policy, which allows you to request a return within 30 days of receiving your item. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, you will be refunded to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card company.

Do you offer exchanges for musical instruments?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

What should I do if my item arrives damaged or defective?

It is important to inspect your order upon reception. If you find that the item is defective, damaged, or incorrect, please contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please reach out to us for clarification.

Can I cancel my order after it has been placed?

Once an order is placed, it can only be canceled if it has not yet been processed for shipping. Please contact us as soon as possible if you wish to cancel your order, and we will do our best to accommodate your request.

How can I contact customer support for further inquiries?

You can reach our customer support team via email at marketing@uniquetechnologies.co or by phone at +243979340834. We are here to assist you with any questions or concerns you may have.